We have tried to anticipate your questions about Moodys.com so you can use this site effectively. For any additional questions, navigate to Contacts and contact the Moody’s office most convenient to you. A Moody’s associate will be happy to assist you.

Topics

Getting Started

Q. Do I need to register to use this site?
A. You do not need to register to access the certain areas such as Products & Services, Careers and Shareholder Relations. To access other information on our site, however, you will first need to self-register.

Q. What does Moody's do with my self-registry information?
A. Information entered is for the use of Moody's and its affiliates only. We do not disclose this information for marketing purposes to third parties or sell it to mailing list distributors. You may also want to read our Privacy Statement.

Q. Once I register, can I access anything I want?
A. Some resources on this site are available only to paying clients of Moody’s. As a self-registered user, you can look up ratings on over 170,000 business entities and in-depth details on the rating actions published within the last seven days. However, access to Ratings Interactive and in-depth research is available to clients only. To become a client, please go to Contacts and speak with a Moody's representative nearest you.

Q. Do I need a username and password to use this site?
A. Yes. Once you have self-registered or become a Client, you will need to use your username and password to use this site. Usernames and passwords are assigned for your personal use and are not transferable.

Q. What if I don't have a username and password?
A. You will obtain a password after you self-register or become a Moody's client.

Q. What if I forget my username and password?
A. If you forget your user name and password, click 'forgot password' on the homepage or the login page and follow the instructions.

Q. What if my username or password isn't recognized?
A. Passwords are ‘case-sensitive’. Be sure to enter capital and lowercase letters where necessary. If you still encounter problems, please go to Contacts and speak with a Client Services representative nearest you.

About the Site

Q. What can I find on this Web site?
A. Moody’s provides a broad range of information to the global capital markets. Our services include current ratings information, in-depth research, and analytical tools that are useful to investors around the world.

Q. What services are free and what is available to clients only?
A. Ratings and basic information about the credits Moody's rates are available for free to all site visitors. The text of recent rating actions is also available for free, as well as ratings lists and watchlists.

Paying clients can search our database for ratings and research on thousands of Corporate, Sovereign, Municipal and Structured Finance entities. Clients can also find special reports and in-depth analysis on areas related to credit risk.

Q. Can I access Moody's Ratings for free?
A. Yes, you can look up ratings for free, once you have self-registered. However, to access certain reports and analysis, you must be a client.

Q. Can I set up a Portfolio on this site to monitor securities?
A. Yes. A "portfolio" feature with email notification is part of the suite of services available to clients of the Global Credit Research program. Clients have the ability to add up to 200 credits to up to 40 portfolios and receive an e-mail when new research is published about any of those credits.

Q. How do I set up a Portfolio?
A. To create a portfolio, go to Your Portfolio on the bottom right hand corner of the screen. From there, you can choose which entities you wish to monitor and set up e-mail alerts.

Q. If I can't find what I'm looking for on the site, what are my options?
A. We make every effort to help our clients find the information they're looking for. Every month, we sponsor almost a dozen investor-related events all over the world. Our seminars and teleconferences put clients in touch with our Analysts where they can ask questions and discuss issues on numerous credit-related topics, in person or by phone. Clients can even "playback" certain sessions if they miss one.

As a client, if you need to speak with a specific Analyst, please contact our Client Desk. Our customer service associates can put you in touch with an Analyst who can help.

Accessing Ratings and Research

Q. Do I need Adobe^® Reader^® to view Moody's research?
A. Yes. You will need Adobe^® Reader^® to view Moody's research either on screen or as fully formatted copies of written research. Moody's supports Adobe^® Reader^® version 6 and higher. To download a free copy of Adobe^® Reader^®, go to: http://www.adobe.com/support/downloads/main.html

Q. Are Moody's ratings or research recommendations to buy or sell securities?
A. No, our ratings and research are statements of opinion, and not statements of fact or recommendations to buy, sell, or hold securities.

Ratings are independent opinions of the relative risk of a specific bond or instrument. Bonds rated Aaa are not necessarily "better" or "worse" than bonds rated Baa1. Our scale merely indicates that a bond rated Baa1 in Moody’s opinion poses a higher credit risk than a bond rated Aaa.

See Rating Definitions to understand more about what ratings mean and how they are used.

Q. Does Moody’s only write English-language documents?
A. Most of our publications are written in English. Moody's also has regional and county specific sites which contain research written in multiple languages. Regional sites include Moody’s Europe and Moody’s Asia.

Our multi-lingual associates in over 18 offices worldwide can assist you with special interest enquiries. Visit Contacts and speak with a Moody's representative nearest you.

Troubleshooting

Q. I have Adobe^® Reader^® but I'm still getting an error. What's wrong?
A. If you can't open a document (the screen is white), your computer may be experiencing difficulties opening large files. PDF files are quite large, and can sometimes be slow to open. Select Back on your browser and attempt to open the file again.

You may wish to restart your computer or check with your technical support staff to ensure that you have the latest edition of Adobe^® Reader^®.

Q. What should I do if I can't access information on the site?
A. If research is not accessible or you see an error message, try clicking "Refresh". This will clear the memory cache on your Internet browser.

If the problem persists, go to the Contacts section of our site and send an email to Moody’s Online. Be sure to include as much information as you can about the problem including:

• A detailed problem description
• How we can recreate the problem
• Your Internet browser and version (e.g. Internet Explorer, Netscape Navigator )
• Your operating system and version (e.g. Windows 2000)
• The time or time period in which the problem occurred.

Q. Is my browser compatible with this site?
A. If you think your browser is incompatible, you can try our Browser Test. When you run the test, you will receive a report with information on your system configuration. You can mail this report to Moody's Web Support and our support team will be more easily able to diagnose your problem.

Q. I just tried to search for a rating and I couldn’t find it, what do I do?
A. You may want to try varying your search terms, or the spelling of the name. If you are using a CUSIP number, make sure you select "CUSIP" in the drop-down box. In some cases Moody's may not rate the obligation in which you are interested.

If you still can't find the rating you need, please visit Contacts and speak with the Moody's representative nearest you.

Q. I saw a document here a few days ago but now I can’t find it, why not?
A. Moody's posts its rating action announcements on its website for three days. After three days, such documents are archived and are accessible only to clients of our Global Credit Research program. Please visit Products and Services for more information on becoming a client.

Q. I see    instead of   next to a document, what does that mean?
A.  If you see    instead of   next to a document title, it means that you currently do not have access to that document. Some of our content is only accessible by clients of our Global Credit Research program. Please visit Products and Services for more information on becoming a client.

Terms and Definitions

Q. What do ratings mean?
A. You can use the Rating Definitions area of the site to understand more about what ratings mean and how they are used.